Patient Information
What to expect before, during and after your visit to Luméra Clinic: what to bring, how consultations and consent work, aftercare, cancellations and payment.
Before your first visit
- Bring photo ID (Emirates ID or passport).
- Bring a list of medication and supplements you take.
- Arrive 10 minutes early to complete forms privately.
Your consultation
- We review your medical history and goals in a private room.
- You receive written information and quoted costs.
- You are welcome to take time to decide.
Consent
- Written informed consent is required before any procedure.
- Patients under 18 require a parent or guardian, and some treatments are not offered to minors.
On the day
- Come with clean skin where possible: no make-up, self-tan or fragrance on the treatment area.
- Your practitioner confirms your consent, takes photos for your notes and explains each step before starting.
- You can ask to pause or stop at any time.
After your treatment
- You receive written aftercare for your treatment and a direct number for questions.
- We arrange a follow-up where the treatment needs one, for example two weeks after a first botulinum toxin treatment.
- Call straight away if you notice severe pain, skin colour change, blistering or signs of infection.
Changing or cancelling
- Let us know at least 24 hours ahead if you need to move an appointment.
- If you are unwell, pregnant or have started new medication, tell us before your visit: some treatments need to wait.
Payment
- We accept major credit and debit cards and bank transfer.
- Most aesthetic treatments are not covered by health insurance.
Frequently asked questions
What if I feel unwell after treatment?
Contact the clinic straight away using the number on your aftercare sheet. In an emergency, call 998.
Can someone accompany me?
Yes, you are welcome to bring a companion or chaperone, and we can provide a chaperone on request.
How long is a consultation?
Most consultations take 30 to 45 minutes. That includes your medical history, an assessment of the area, a discussion of options and costs, and time for your questions.
Can I have treatment on the same day as my consultation?
Sometimes, for simple treatments when you are suitable and have had time to think. For injectables, laser and peels we often recommend a separate visit, and a patch test is needed before most laser treatments.
Sources and further reading
The guidance on this page follows these sources:
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